1. About Maison Dorée and the Privacy Policy

Maison Dorée has created this Privacy Policy to inform you of its policies and practices regarding the collection, use and disclosure of information about you that you may provide on the maison-doree.com website.

Maison Dorée protects the privacy of its Internet users by complying with applicable regulations. Accordingly, Maison Dorée, as the data controller, has notified the Commission Nationale de l'Informatique et des Libertés ("CNIL") of the collection and processing of your personal data ("Personal Data").

 

2. Data collected

The Personal Data that we may collect and process concerning you is as follows:

- data relating to your identity, such as your name, contact details and e-mail address;
- data relating to your means of payment, in particular your credit card number and expiry date;
- data relating to the follow-up of our commercial relationship, in particular your order number, the history of your purchases and your requests to Maison Dorée customer service,
- your preferences and interests
- electronic identification data, in particular your IP address or browsing information relating to your terminal.

 

3. Purposes of collecting your Data

If you choose to use the Site, you agree that Maison Dorée may collect, use and disclose information about you, including personal and financial information, as set forth in the Privacy Policy. If you do not agree to the terms of this Privacy Policy or any changes thereto, please exit the Site and do not purchase any Maison Dorée products offered for sale on this Site.

In addition, Maison Dorée may also collect personal information from you when you interact with Maison Dorée by providing your contact information when you visit maison-doree.com.

If you choose to interact with Maison Dorée via a social media or other third-party service, we will collect the information you have provided to us through said platform.

Your Personal Data is collected on the basis of your explicit consent, or because it is necessary for the execution of your orders (performance of a contract) or because it responds to a legitimate interest of Maison Dorée (e.g. fraud processing).

Thus, your Personal Data is collected in order to:
- process your questions and requests for information;
- enable you to create a personal "My Account" space and purchase our products online;
- manage your online orders and their delivery, as well as applicable warranties;
- ensure the security of online transactions, prevent fraud and payment incidents;
- manage and optimize customer relations;
- profile you;
- subject to your consent: to send you information about our offers, news and events (newsletters, invitations and other publications);
- improve the operation of the Site;
- offer personalized services;
- detect possible fraud
- analyze Site traffic.
- to manage and respond to repair requests, and to provide after-sales services;

The information required by Maison Dorée to fulfill the purposes described above is indicated by an asterisk on the various pages of the Site. If you do not fill in these mandatory fields, Maison Dorée will not be able to respond to your requests and/or provide you with the products and services you have requested. Other information is optional and allows us to get to know you better and improve our communications and services to you.

 

4. Recipients of your Personal Data

Your Personal Data is processed by Maison Dorée.

They will not be transferred or made accessible to any third party. Your Personal Information will only be used by Maison Dorée's possible subcontractors for exclusively technical and logistical reasons (carriers, Site hosting and maintenance service providers, payment and fraud management service providers, technical service providers in charge of sending emails, etc.); by certain business partners, subject to your consent: for example, we will share your data with third parties who organize an event jointly with Maison Dorée.

Finally, Maison Dorée may disclose your Personal Data to third parties when such disclosure is required by law, regulation or court order, or if such disclosure is necessary to protect and defend its rights.

 

5. Retention period

Maison Dorée undertakes to use Personal Data only for as long as is necessary for the purposes described above.

Personal Data collected and processed in the "Contact" section will only be kept for the duration of the processing of your request.

Data relating to your orders will in principle be kept by Maison Dorée for a period not exceeding the applicable legal statute of limitations. This Data will also be available for consultation on your customer account for as long as it is active. As soon as your customer account is closed, this Data will be archived for accounting and evidentiary purposes during the aforementioned limitation periods, or will be destroyed if these periods have expired.

Your bank details will be kept securely for the time required to validate your order and make payment, and will then be immediately destroyed. In the event of a payment incident, your Data will be kept for the duration of the incident, and then for a period of three (3) to five (5) years, depending on the seriousness of the incident.

Your Identification Data used, with your consent, for the purposes of sending newsletters and other Maison Dorée publications will be kept for a period of three (3) years from the date of their collection or from the date of your last contact (for example, a request for documentation or a click on a hypertext link contained in an e-mail; however, opening an e-mail cannot be considered as a contact on your part).

Your customer account on the Site will remain active as long as you have not decided to close it and as long as you make purchases on our Site. In the event of prolonged inactivity on your part for a period of three (3) years, this account will be deactivated.

At the end of this three-year period, Maison Dorée may contact you again to find out whether or not you wish (i) to continue receiving our newsletters and other publications and/or (ii) to keep your customer account on the Site. Your Data will also be destroyed within a maximum of two (2) working days from your request to unsubscribe.

In all cases, you have the option of closing your account and/or unsubscribing from newsletters at any time. To do so, please contact our customer service department by e-mail at client@maison-doree.com or by clicking on the unsubscribe link attached to each newsletter.

 

6. Security

Maison Dorée has implemented appropriate technical and organizational measures to ensure the confidentiality and security of your Personal Data.

Maison Dorée's computer systems are protected by state-of-the-art physical and software security measures. Physical and electronic back-up procedures for data collected on the Site are implemented in accordance with current French legislation on the protection of personal data and market standards.

All financial information you provide on the Site is stored on the secure Site of the financial institution chosen by Maison Dorée. Transactions on the Site are protected by SSL encryption.

Please be aware, however, that no data transmission over the Internet is 100% secure and that all information communicated online can potentially be intercepted and used by persons other than the intended recipient.

 

7. Changes and updates to the Privacy Policy

By using our Site, you consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy.

Maison Dorée may modify and update this Privacy Policy at any time. If Maison Dorée wishes to use your Personal Information in a manner different from that stated in the Privacy Policy in effect at the time of collection, such changes will be published in a new version of this Privacy Policy. If Maison Dorée intends to disclose Personal Information to third parties or affiliates in a manner not described in this Privacy Policy, Maison Dorée will provide you with prior written notice and an opportunity to opt-out of such new use or disclosure of your Personal Information.

As changes may be made to the Privacy Policy, we invite you to visit the "Privacy" section regularly.

 

8. Individual rights to data collected

In accordance with current regulations, you have the right to access and rectify your Personal Data, as well as the right to request its deletion, to object to its processing and to obtain its limitation or portability insofar as this is applicable, the possibility of objecting to the processing of this data for legitimate reasons or at any time in the context of an objection to the use of your data for commercial purposes, as well as to give instructions concerning the fate of your data after your death.

You may also object to your Personal Data being used to compile your customer profile, in which case you will no longer be able to benefit from personalized offers or services.

These rights may be exercised directly with Maison Dorée by e-mail to client@maison-doree.com. Proof of identity may be requested. 

In addition, you may at any time ask to be removed from our mailing list for offers, news and events by using the hypertext link provided for this purpose in each email we send you. You can also contact us by e-mail at the following address: client@maison-doree.com

Where applicable, you must ensure that you provide Maison Dorée with any updates or changes to your personal information, including but not limited to your postal and/or e-mail address, to enable us to ship your orders to the correct address and to contact you regarding your order if necessary. Maison Dorée may also retain for archival purposes copies of communications with users of the Site and any responses to questions or comments sent to users by our Customer Service Department.

 

9. How to contact us

If you have any questions about Maison Dorée's Privacy Policy and practices regarding the protection of personal data, please do not hesitate to contact us on our Site via the "Contact" section or via our Customer Service department by e-mail at client@maison-doree.com.

 

10. Applicable law - Disputes

This Privacy Policy is governed by and construed in accordance with French law. The French courts have territorial jurisdiction to hear any dispute relating to the Site, with the exception of special jurisdiction rules, in particular in the event of a dispute with a consumer. In the event of a dispute concerning the manner in which Maison Dorée collects and processes your Personal Data, you may lodge a complaint with a supervisory authority (the "CNIL" in France, located at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07).